Perfumes Club

History of Perfume's Club

Perfume's Club is an online perfumery that offers fragrances, cosmetics and other beauty products. Perfume's Club is part of a family business, Beauty Luxe Distributions S.L, located in Palma de Mallorca, and which has over 50 years of experience in the perfumery industry. It is an independent seller, not an official vendor, which means it certifies the original quality of all its products itself.

While it is part of a long established business, recent development and innovation by a young, dynamic team has placed Perfume's Club firmly in the 21st century, and this hard work was recognised in 2011 when the e-commerce prize for the best online selling store was awarded to the Perfume's Club.

The company values customer communication and so provides specialist networks and blogs to give customers the best information and deliver the latest news related to the world of beauty, as well as hints and tips. A Community Manager deals with queries via a highly qualified customer service department.

On perfumesclub.co.uk, each individual brand is given a brief history overview, to inform the customer about the product's origin and what it represents.

Perfume's Club offers a sponsorship scheme, giving great discounts to customers who invite friends to try the site. When one of the sponsored friends buys from perfumesclub.co.uk for the first time, Perfume's Club gives the original customer an extra 3% discount voucher for their next order, sent via email. There are also other Perfume's Club vouchers regularly available to give great discounts when shopping online.

Brands

• Adidas
• Babyliss
• Burberry
• Calvin Klein
• Chanel
• Clinique
• Davidoff
• Dior
• Emporio Armani

• Estee Lauder
• Faberge
• Fendi
• Ferrari

Departments

• Perfumes
• Cosmetics
• Toiletries
• Hair products
• Make up
• Sun Care
• Sunglasses
• Kids Perfume

Opening Times

All perfumesclub.co.uk shopping is done online and the website is available to take orders 24 hours a day. The website accepts three different payment methods: credit card, PayPal and bank transfer. Delivery is only available Monday to Friday and not at the weekends.

Delivery Information

Once the order is confirmed, delivery will take between 3 and 4 working days. The delivery cost is £4.99, and is free on purchases over £99. For more information or for questions about an order, customers should speak to a Customer Service agent by calling 0870 80 75 412 during working hours (Monday to Friday, from 8am until 5pm).

Returns Policy

If a customer is not completely satisfied with the product received, the customer should contact perfumesclub.com within 14 days of receiving the product.

The return address is Calle Zeus, 16-18 Módulo 1, 28880 Meco, Madrid, Spain.

The company will then proceed with exchanging the product or making a full refund as quickly as possible.

Each customer has a user profile on perfumesclub.co.uk, which has a special space to make the return automatically, or to request a refund for the purchase. Perfume's Club will give full refunds for returned product if the product is unopened or the seal is undamaged. Shipping expenses are not refunded and so the customer will have to pay delivery costs for returning products. When returning any product, the customer should indicate that it is a returned product.

For more information or for questions about returning an order, customers can speak to a Customer Service agent by calling 0870 80 75 412 during working hours (Monday to Friday, from 8am until 5pm).

Security & Reviews

Perfumesclub.co.uk is a Trusted Shop, one of 19,000 online stores integrating online shopping with buyer protection, which includes the Trusted Shops money-back guarantee, backed by renowned insurance companies. Customers' payments are protected up to an amount of £2,500 to cover loss of payment in the event of non-delivery, or when returning items, and is available for 30 days after purchase. Trusted Shops staff can be contacted for assistance with any problems experienced when buying online.Customer reviews over the last 12 months count towards the reliability rating awarded by Trusted Shops according to delivery, goods and customer service. Perfumesclub.co.uk currently has a score of 4.7 out of a possible 5, from 446 customers. More information is available at www.trustedshops.co.uk.

The Trusted Shops trustmark has been awarded to www.perfumesclub.co.uk as the site has been proved to meet the Trusted Shops quality criteria, which undergo continuous development by independent consumer protection and data protection specialists. The meeting of these criteria is verified by commercial law specialists and IT experts.

Perfumesclub.co.uk carries the Norton Secured Seal, a trust mark assuring that the organisation and website has be authenticated, it uses secure Symantec Seal-in-Search, and that the website is subject to daily website malware scanning. The Perfumesclub.co.uk keeps its customers' information secure in accordance with the Organic Law of Data Protection. The company values customer feedback and provides a section on the website where visitors can post opinions about the products on offer, exchange experiences and make suggestions about usage in order to provide even more information to current and potential customers.