Homebase

History of Homebase

Homebase is one of the most instantly recognisable stores in any town, and has long been the first choice of many for home and DIY products. It has 342 stores throughout the United Kingdom and Ireland, many of them the size of supermarkets, and is often found in retail parks. In fact, the brand originated in 1979 as a subsidiary of Sainsbury's, and the first store opened in Croydon in 1981. The franchise exploded in 1995 when Sainsbury's took over rivals Texas Homecare, tripling the size of the Homebase chain, and they have continued to grow and grow ever since. In 2014, the all-new Homebase Design Centres opened, with a focus on interior decoration. These shops feature touchscreens which enable customers to envisage a brand new look for their homes by virtually applying various products.

With its slogan of ‚Ǩ≈ìMake a House a Home‚Ǩù, Homebase offers virtually everything you could think of for the home, including a huge variety of DIY products, furnishings, and kitchen, bathroom and garden items.

Homebase is one of the most customer-friendly brands on the market and offers several benefits to loyal customers. For instance, its Nectar loyalty card allows you to collect and redeem points both in store and online, allowing for a massive range of savings. Homebase was the first DIY store in the world to introduce such a scheme. Both the stores and website also have frequent money off and three-for-two promotions. If you want to use a voucher code, ordering online is the way to go as many cannot be used in store.

Brands

These are just a few of the brands Homebase offer in their stores:

• Airsprung
• Aqualux
• Black & Decker
• Bosch
• ColourMatch
• Crown
• Dulux
• Fatmax
• Flymo
• Habitat
• Home of style
• Hotpoint
• Hygena
• Ideal standard
• Indesit
• Inspire
• Irwin
• Laura Ashley
• Qualcast
• Rest Assured
• Ronseal
• Russell Hobbs
• Schreiber
• Sealy Posturepedic
• Silentnight
• Stanley
• Triton
• Vitale
• Weathercoat
• Yale

Departments

You can find all these departments both in store and online:

• Outdoor living
• Sheds & garden storage
• Fencing & landscaping
• Plants, seeds & bulbs
• Paint & decorating supplies
• Wallpaper & accessories
• Hobbies & crafts
• Flooring & accessories
• Radiators & radiator covers
• Power tools
• Electrical supplies & accessories
• Timber
• Fireplaces & stoves
• Carpet cleaners, vacuums & floor cleaning
• Storage & shelving
• Curtains & blinds
• Bedding & soft furnishings
• Ceiling & wall lights
• Floor lamps
• Outdoor & garden lighting
• Desks & office furniture
• Dining tables & chairs
• Sofas & armchairs
• Bathroom suites
• Bathroom cabinets & storage
• Kitchen appliances
• Kitchen sinks & taps

Opening Times

Homebase has great opening hours so it's easy to pop in after a day of work. Most stores open from 8am - 8pm, Monday to Saturday, with some staying open until 9pm on Friday. Sunday hours are generally 10am - 4pm.

Delivery Information

There is a wide range of delivery options. When you shop online, the checkout process will let you know what is available for different items. Smaller items can be delivered by one person from £3.95. The maximum time will be three days and they don't have to be signed for. You can instruct delivery staff to leave them in a secure location if you won't be at home. Larger items will take longer, up to 28 days for leather furniture and upholstered suites and at a charge of £8.95. You will get a time slot of when your items will be delivered. Certain items can be delivered the next day if ordered by 2pm, and you can also choose to collect in store. Another benefit is the connect & collect service - qualified staff can connect a new kitchen appliance for you and remove the old item, provided you have disconnected it beforehand.

Returns Policy

It's easy to return products to Homebase if you've changed your mind or the items are faulty or damaged on receipt. Most are covered by a 30 day money back guarantee. Phone 0345 077 0888 to arrange a free collection. Make sure you keep your proof of purchase and send it back with the items, which must be unopened unless faulty. You can also return them to a store along with the relevant paperwork.

For damaged items, Homebase offer a repair service or a replacement if this is not possible.

Security & Reviews

Homebase is proud to offer a completely secure shopping experience on its website. As soon as you hit the checkout pages, ‚Ǩ≈ìSecure‚Ǩù mode kicks in to encrypt your card details so they can't be seen by anyone else. Also, the site requires your connection has Secure Socket Layer (SSL) to prevent your details leaking out. There are several unfavourable reviews of Homebase on Trustpilot, but remember most customers only tend to leave an online review if they have encountered a problem. There are many satisfied customers who don't feel the need to leave feedback.