Fragrancedirect

History of Fragrance Direct

In 1999, Fragrance Direct launched their first website, and have been a soaring success ever since. Offering a huge range of branded perfumes, aftershaves, skincare, cosmetics, beauty products and more, at dramatically discounted prices, Fragrance Direct has worked hard to understand what their customers want and to reward them with high quality products at affordable prices.

Fragrance Direct proudly announce their key values as a company, with a strong mindset as to what they need to do to maintain their position as a leading fragrance company. The brand mission is to become €˜the first name you think of when buying fragrance and cosmetics on the internet', with their principles centring around low prices, fantastic customer service, quick and easy shopping, plus a fun-filled website to keep you coming back for more!

Brands

Being a supplier of 100% genuine perfumes, aftershaves, cosmetics and more, Fragrance Direct are all about big names and fancy brands, so you can treat yourself or loved ones to the best in the business at a fraction of the usual cost! There are literally hundreds of brands on the website, so take a look to find what it is you're after; some of the bestsellers include Balmain, Cartier, Diesel, French Connection, Gucci, Jimmy Choo, Paco Robanne, Ralph Lauren, Vivienne Westwood, and YSL.

Categories

As advocates for amazing customer service, Fragrance Direct strive to provide you with a simple shopping system to help you narrow down their extensive products and find the thing you're looking for - whether you know what it is or not!

For fragrances, you can shop by price, search by free gift, browse new arrivals, bestsellers, or simply by brand. Naturally, products are split into gender to avoid any accidental gift-giving blunders! Other browsing categories include make up, skin care, bath and body, hair, gifts, and special offers - although all of these areas are split into plenty of smaller categories to help you make fast decisions and browse thousands of products without any confusion.

Helpfully, one of the subheadings for each product type includes a Top 20, enabling you to see products tried, tested, and recommended by Fragrance Direct and their loyal customers.

Delivery Information

Standard delivery from Fragrance Direct is just as affordable as their products, at just £1.99, although free delivery codes are frequently released to help with those costs. Express tracked delivery, next day delivery and Collect+ are also available ranging in price from £2.99 to £7.99, and overseas delivery is available at a price depending on the destination. If you're looking to send a product abroad, please check the website to find out what price is reflective of your requirements. Prices are generally very reasonable, and non-restricted items are sent at a flat rate, to most countries, of £6.99.

Delivery options include adding gift wrap, and a diverse range of wrapping styles are available for you to choose from so your gift can include the personal touch. Gift wrapping comes at a flat rate of £1.99, with undamaged items being sent, boxed, wrapped, and dressed with ribbon, while damaged boxes will be removed and the product placed in a gift bag, nestled in tissue paper, then topped with a ribbon. Fragrance Direct are passionate about their customers loving the gifts they receive, and take personal pride in each gift-wrapped item, leaving their care looking perfect.

Returns Policy

Refunds and replacements are offered for any item that arrives damaged without being sold as such, plus the cost of return postage being refunded. If you place an order with Fragrance Direct and subsequently change your mind, they are perfectly happy to return your money to you, so long as you notify them of your intention to return goods by email or in writing within 14 days of your delivery date. Items can be returned for free via CollectPlus. If you are unsure about sending back your goods and would like some advice from a team of friendly staff, simply call Fragrance Direct or send them an email and they will be happy to assist you.

Security & Reviews

All payments processed are protected by SSL technology, and any information collected is covered by the Data Protection Act.

Unfortunately trustpilot.com only has a few recorded reviews for Fragrance Direct, but they are all very positive, and the overall rating is a whopping 7.9, with all of the reviews awarding them five stars. Other review sites report mixed views of Fragrance Direct, but the general consensus is that the products are great value and arrive very quickly.