The Hut

History

TheHut.com is part of multi-award winning The Hut Group, based in Northwich, Cheshire. Launched in 2004, it is supported by a unique technology platform and with a growing international operation. (Over a third of sales are now from outside the UK).

Products span the fields of health and beauty, gifts, fashion, entertainment and sports nutrition.

There are now more than eight million visits a month to the group's websites, and six million unique users. In all, over 300 million shoppers every year worldwide use The Hut Group.

The Hut is one of more than a dozen online retail websites owned by the parent company, and it is a leading web-based department store which aims to give customers the very best prices on all their best-loved brands, every day of the week, with a huge variety of products under a single virtual roof.

And, of course, you can shop whenever you want, at a time and in a place to suit you. The Hut Group regularly has voucher codes, so use these when shopping online with this retailer, whether you're after a present for someone or just treating yourself.

The Hut Group also has a social conscience, raising more than £30,000 for the Street Soccer Academy through one of its websites, an online sports nutrition brand, and a passion for innovation.

Brands

The Hut Group offers shoppers to browse a number of leading brands and household names, including the following (there are others):

• Apple
• Nike
• Bang & Olufsen
• Bosch
• Berghaus
• Crabtree & Evelyn
• Duracell
• Dunlop
• Microsoft
• Nintendo

• Puma
• Rimmel
• Russell Hobbs
• Sony
• Xbox One
• Playstation 4

Departments

TheHut.com is organised so that various sections allow you to shop for:

• Men
• Women
• Beauty
• Home & garden
• Sports & leisure
• Electricals
• Gifts
• Toys
• Games
• Blu-ray

• DVD
• Brands

There are also occasional seasonal sections, such as one for Christmas.

Delivery Information

The Hut Group provides free UK-wide delivery with every £20 spent, while orders worth under £20 cost just £1.99. Delivery takes two to three working days, while free next day or Saturday deliveries are offered when you spend more than £50 and enter FNDD2014 at the checkout. Please note this applies only to certain products.

Standard next day and Saturday deliveries via Yodel cost just £3.95. You need to place your order before 9pm, or 2pm on Sundays and Bank Holidays, for the courier to deliver on the following day. Please note that there are no deliveries on Sundays and Bank Holidays.

Another option is The Hut.Com's next day and Saturday delivery service. Similar arrangements apply to the standard next day and Saturday delivery service. Your courier will email you a one-hour delivery slot. Again, there are no Sunday or Bank Holiday Monday deliveries.

TheHut.Com also delivers worldwide, and the website outlines the various charges which apply for global shipping.

These are typically very modest, and delivery is generally free when you spend over a certain amount - different fees apply to different countries and further details are available from the company's website.

When deciding your delivery method and checking out, don't forget to add any discount voucher codes you have.

Returns Policy

The returns policy of TheHut.Com is clearly outlined on the company's website. As with any online shopping order, it's important that you check all items you've bought once you receive them, and report any problems as quickly as possible. This allows the organisation to investigate the issue promptly.

Equally, before returning anything you have purchased, you will need to get in touch with a member of the company's customer service team to ask for a returns authorisation number. Without this, it will be far harder for TheHut.Com to process your return, so inevitably it could take longer for you to be refunded. You will also be told how your return and refund will be processed.

Security & Reviews

All data entering and leaving the site is encrypted to guarantee secure communication, and you can opt out of receiving further marketing information at any time. TheHut.Com uses VeriSign industry-standard SSL (Secure Sockets Layer - the standard security technology) to ensure secure credit card transactions. Once again, all data is encrypted.

As well as these safeguards, your personal information enjoys protection from the Data Protection Act, which ensures your data is treated responsibly. TheHut.Com is serious about the risk of online fraud, and about protecting against wrongful access to passwords.

While TheHut.Com receives negative reviews as well as good ones on review websites like TrustPilot, inevitably most people will only leave a review when they are dissatisfied for some reason. The vast majority of happy customers tend to say nothing!