BrandAlley

History of BrandAlley

Launched in 2005, BrandAlley offers premium brands at heavily discounted prices, including Jaeger, Ted Baker, Pure Linen, and Givenchy. Alongside clothing and fashion items, the site also sells products for the home.

Rather than featuring a static range of products, BrandAlley features several new sales a day that last a limited time, usually between four and five days. Like many other sites, you have to become a member in order to shop from BrandAlley. It's very simple to sign up and is completely free. Once you become a member, BrandAlley will keep you updated about the latest sales and promotions. There are often voucher codes available to use at BrandAlley, making the prices even more tempting!

Brands

BrandAlley stocks a range of clothes, accessories, beauty products, and home products from premium, high-end brands. New brands and products are added to the site daily and are available for a limited period.

Brands featured on BrandAlley include:

• Ted Baker
• Ted Baker Home
• Jaeger
• J Brand
• Gucci
• Givenchy
• Kenzo Watches
• Day Birger et Mikkelsen
• The Pearl Boutique
• Goddiva Workwear

• Muuba
• Wolf and Whistle
• French Connection
• The Royal Worcester
• The Pure Linen Company
• Decleor

Departments

BrandAlley offers a complete range of online departments, so that you can shop for the whole family. Products are offered with discounts of up to 70% and the site also features an outlet section, with items available immediately. You will often find voucher codes available to use at BrandAlley, making the products even more affordable.

The different departments featured on BrandAlley include:

• Women
• Outerwear
• Knitwear
• Dresses and skirts
• Trousers
• Accessories
• Footwear
• Lingerie

• Men
• Outerwear
• Knitwear
• Trousers
• Accessories
• Footwear

• Kids
• Outerwear
• Knitwear
• Dresses and skirts
• Trousers
• Accessories
• Footwear
• Toys

• Home
• Bedding
• Candles
• Dinnerware
• Soft furnishings

Opening Times

As BrandAlley is an online retailer, the website is available 24 hours a day, seven days a week, all year round. However, different products are only available for a limited time and can sell out quickly.

Delivery Information

BrandAlley ships to the whole of the UK, the Republic of Ireland, and the Channel Islands. Delivery can take longer than other websites, because not all stock is held in the company's warehouse. When an order is placed, you will receive an estimated delivery date. Once the sale has ended on the site, BrandAlley places its order with the supplier. Delivery is usually between 7 to 20 working days.

If you order items from different sales, your order could be split if some products become available before other items in your order.

A limited number of products are held in BrandAlley's warehouse and will be dispatched to the courier within one working day.

Returns Policy

BrandAlley operates a strict returns policy of 14 days, from the date of delivery. All items must be returned unused and in their original packaging. Returned items must also be accompanied by a complete returns form, which will be included inside your parcel.

All products can be returned, except for the following, for hygiene reasons:

• Lingerie• Hosiery• Swimwear• Earrings• Cosmetics• Beauty products • Food products containing alcohol

BrandAlley states that if a customer does return any of the products listed above, they can refuse to refund these returned items.

BrandAlley does not operate a free returns policy, so you will have to pay to return your items. This is worth bearing in mind when you place your order. However, the site does offer a simple returns service through the Collect+ Service. The Collect+ Service is an easy to use, convenient returns service, enabling you to send parcels from your local store, 7 days a week.

For customers choosing to use this service, BrandAlley will deduct £3.50 off of your refund. More information about the Collect+ Service, including the location of your nearest Collect+ Store, can be found here http://www.collectplus.co.uk/

Security & Reviews

BrandAlley is committed to protecting the privacy of its customers, and has a dedicated privacy policy. It uses a secure payment service by Braintree, and the website is secured using the SSL (Secure Socket Layer) encryption, which is an accredited certification service provider.

The website stipulates that it won't pass customers' details on to a third party company, unless you have given your consent, and opted in to this arrangement. As payments are taken by a secure external payment system, BrandAlley will not transfer or store your payment details through their own computing system.

Reviews about the site are mixed, but most negative reviews are regarding the length of time it takes for orders to be delivered. However, this information is clearly shown in the FAQ section on the website. Although Trust Pilot gives the site a poor rating of 4.5/10, Feefo scores it highly, with an 86% satisfaction rate. Online forums, such as Mumsnet, show largely positive feedback about the site and its products.